What's Included?
Module 1: Foundations of Body Language in Real Estate Sales
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1. The Eyes as the Window: What Your Client’s Gaze Reveals
- Recognize when buyers are fixated on a feature vs. scanning for flaws during a showing.
- Spot hesitation in sellers when discussing price or contract terms.
- Use eye contact to project sincerity when asking for commitments.
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2. Posture and Position: Decoding Comfort vs. Resistance
- Identify buyer posture changes that signal excitement about a property.
- Spot defensive postures from sellers during pricing discussions.
- Use open posture and positioning during listing presentations to encourage trust.
Module 2: Spotting Hidden Signals During Showings & Negotiations
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3. Microexpressions: Catching Hidden Emotions in a Split Second
- Detect instant flashes of excitement when buyers see “the one.”
- Recognize doubt or reluctance when sellers hear an offer.
- Learn to respond tactfully to emotions that clients are trying to hide.
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4. The Language of Hands: Gestures that Signal Buy-In or Pushback
- Notice when buyers touch or linger near a feature, showing attachment.
- Identify fidgeting or crossed arms as silent objections during a pitch.
- Use controlled hand gestures to highlight key property features confidently.
Module 3: Beyond Words – Vocal and Deceptive Cues
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5. Voice and Tone: Hearing What Isn’t Said
- Listen for excitement in buyers’ voices when they discover something meaningful.
- Pick up on a seller’s uncertainty when they stretch out answers.
- Adjust your own tone to match client energy and create rapport.
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6. Spotting Deception: Visual and Behavioral Cues of Dishonesty
- Detect when sellers may be withholding information about a property.
- Notice buyers who pretend to be disinterested but are actually hooked.
- Learn diplomatic ways to clarify or probe without breaking trust.
Module 4: Reading Buying & Selling Decisions
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7. Decision Signals: How Clients Nonverbally Reveal “Yes” or “No”
- Recognize when buyers lean in, linger, or mirror your movements as signs of readiness.
- Identify subtle rejection cues like avoiding eye contact or stepping back.
- Use decision signals to know when to push forward—or when to slow down.
Module 5: Mastering Your Own Nonverbal Influence as a Realtor
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8. Projecting Trustworthiness Through Body Language
- Build seller confidence by aligning facial expressions with pricing discussions.
- Show buyers you’re on their side with warm, consistent gestures.
- Eliminate nervous tics that make you appear unsure.
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9. Confidence Without Arrogance: Using Body Language to Lead Clients
- Demonstrate leadership at open houses through posture and movement.
- Avoid overpowering nonverbal signals that make clients feel pressured.
- Balance authority with warmth to guide negotiations smoothly.
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10. Synchronizing Verbal and Nonverbal Communication in Real Estate
- Match enthusiasm in tone and body language when presenting properties.
- Use mirroring techniques to quickly build rapport with diverse clients.
- Ensure consistency between your words, gestures, and presence to close more deals.
Understanding and Mastering Body Language for Realtors
Course Instructor: Ric Phillips, MBA
Ranked #10 Communication Professional in the World (2024, Global Gurus), Ric Phillips is an executive communication coach, trainer, author, and founder of 3V Communications. For more than 25 years, he has taught communication skills across Canada and internationally, including at York University, University of Toronto, Schulich Executive Education Centre, and TEDx.
His 10-session course, Understanding and Mastering Body Language for Realtors, is designed to give agents a competitive edge in sales, sharpen their ability to read clients with confidence, and project trust, credibility, and expertise in every interaction.
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Maximum 20 spots! This course is likely to fill very quickly.
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If at least u003cstrongu003e10 agentsu003c/strongu003e register, I can u003cstrongu003erefund $50 per agentu003c/strongu003e to the brokerage for future marketing or training, or provide a special registration link for your agents at the reduced rate.
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